Getting Started Questions
What makes Innovation1 Bio different from other supplement companies?
Innovation1 Bio operates as a healthcare practice, not a supplement company. We are licensed medical providers who use advanced diagnostic testing and proprietary computational analysis to identify specific metabolic dysfunction requiring targeted nutritional intervention. Our medical nutrition protocols are prescribed based on documented medical necessity and manufactured under pharmaceutical-grade standards, unlike supplements which are sold directly to consumers without medical supervision.
Do I need a referral from my current doctor to start care?
No referral is required to begin care with Innovation1 Bio. Our licensed healthcare providers will conduct comprehensive evaluation to determine if our services are appropriate for your health concerns. We encourage collaboration with your existing healthcare team and provide detailed documentation to support coordinated care when requested.
What should I expect during my initial consultation?
Your first appointment typically requires 60-90 minutes and includes comprehensive health history review, detailed symptom timeline assessment, current medication and supplement inventory, previous laboratory result evaluation, and development of your personalized diagnostic testing strategy. Our clinical team explains which specialized laboratory panels are most appropriate for your specific metabolic concerns and how our assessment process transforms diagnostic data into treatment recommendations.
How do I prepare for my initial consultation?
Gather current medications and supplements with dosages and frequency, collect recent laboratory results from other healthcare providers, document detailed symptom timeline including onset dates and progression patterns, prepare questions about your health concerns and treatment goals, and complete any intake forms provided during scheduling. For Long COVID patients, include detailed symptom onset and progression documentation. For reproductive health concerns, provide relevant hormonal testing and cycle information.
Getting Started Questions
What laboratory tests do you use and why are they different?
We utilize comprehensive metabolic assessment panels from Genova Diagnostics and access over 30 specialized laboratories through our Rupa Health partnership. Our testing goes beyond standard blood work to evaluate cellular energy production, nutritional adequacy, metabolic pathway functionality, and toxicity burden. These advanced panels reveal metabolic patterns that standard medical testing cannot identify, enabling targeted therapeutic interventions.
How do I collect samples for testing?
Most testing utilizes simple home collection methods. We provide comprehensive collection kits with detailed step-by-step instructions for urine, saliva, and stool specimens. Blood draws can be arranged through mobile phlebotomy services in many areas, collected during in-office visits, or performed at convenient laboratory locations near you. Our clinical team provides complete guidance throughout the collection process.
How long do laboratory results take?
Most comprehensive metabolic panels are completed within 7-14 business days of sample receipt by our laboratory partners. Complex multi-panel assessments may require up to 21 days for complete analysis. You receive automated notification when results are available, followed by scheduling of your results consultation with our clinical team.
What happens if my sample cannot be processed?
In rare cases where sample collection issues occur, our laboratory partners contact you directly to arrange resubmission. Resubmitted samples received within six months of original collection are processed at no additional charge. Our patient services team provides support throughout any resubmission process.
Will insurance cover my laboratory testing?
Some specialized testing may qualify for insurance reimbursement depending on your specific coverage and clinical indications. We provide comprehensive documentation including diagnostic codes and medical necessity justification to support insurance submissions. Many tests also qualify for HSA/FSA reimbursement as qualified medical expenses.
Medical Nutrition Questions
What is medical nutrition and how is it different from supplements?
Medical nutrition addresses distinctive nutritional requirements resulting from documented medical conditions that cannot be met through normal dietary modification alone. Unlike supplements sold directly to consumers, medical nutrition requires prescription authorization from licensed healthcare providers based on documented medical necessity. Our formulations are manufactured under pharmaceutical-grade standards and require medical supervision throughout treatment.
How do you determine what medical nutrition I need?
Your personalized medical nutrition protocol is developed through comprehensive analysis of your laboratory results using our proprietary computational assessment technology. Our algorithms identify specific metabolic pathway dysfunctions and nutritional deficiencies, which our healthcare providers correlate with your clinical presentation to establish documented medical necessity for targeted nutritional intervention.
How do I get medical nutrition prescriptions?
Medical nutrition requires valid prescriptions from licensed healthcare providers. After comprehensive diagnostic testing and clinical assessment, our medical team evaluates your results to determine appropriate formulation specifications. Prescriptions are issued based on documented medical necessity and transmitted to our manufacturing partner through secure, HIPAA-compliant systems for custom compounding.
Where is my medical nutrition manufactured?
Your personalized formulations are manufactured by Freedom to Formulate, our NSF GMP registered partner facility in Sisters, Oregon. This pharmaceutical-grade manufacturing facility specializes in physician-directed nutritional therapeutics with over 10 years of experience serving healthcare practitioners. Each formulation is made-to-order ensuring optimal freshness and precise nutrient specifications.
How long does it take to receive my medical nutrition?
After prescription authorization, custom manufacturing typically requires 5-7 business days followed by direct shipping to your address. Total timeline from prescription to delivery is generally 7-10 business days. Rush processing may be available for urgent clinical situations when medically indicated.
How do I take my medical nutrition and for how long?
Each formulation includes comprehensive administration instructions specific to your prescribed protocol. Individual serving packets ensure precise dosing and convenient daily use. Treatment duration varies based on your specific metabolic requirements and clinical response, with ongoing monitoring through follow-up laboratory assessments and clinical evaluations.
Treatment Monitoring and Follow-up Questions
How do you monitor my progress and response to treatment?
Treatment monitoring includes periodic laboratory reassessment to track biomarker improvements, clinical response evaluation through symptom documentation, and regular consultations with your prescribing healthcare provider. Our medical team evaluates therapeutic response and adjusts formulations as indicated by objective metabolic improvement markers.
How often do I need follow-up appointments?
Follow-up scheduling is individualized based on your specific treatment protocol and clinical response. Initial follow-up typically occurs 4-6 weeks after beginning medical nutrition, with subsequent appointments scheduled monthly to quarterly depending on treatment complexity and response patterns. Ongoing medical supervision is required throughout treatment.
Can I continue working with my current healthcare providers?
Absolutely. We encourage collaboration with your existing healthcare team and provide detailed documentation of our assessments and recommendations to support coordinated care. Our services are designed to complement, not replace, your current medical care. We maintain open communication with referring providers when appropriate.
What if I have questions or concerns about my treatment?
Our clinical team remains available to address questions or concerns throughout your treatment process. You can contact our patient services team through secure messaging, phone, or email. Urgent clinical concerns are addressed promptly by our licensed healthcare professionals with emergency consultation availability for active patients.
Payment and Insurance Questions
What are your fees and payment options?
Our fee structure reflects the comprehensive nature of our healthcare services and advanced diagnostic technology. Consultation fees are discussed transparently during scheduling. We offer flexible payment options including credit card processing, HSA/FSA account compatibility, and payment plans for comprehensive treatment protocols.
Will insurance cover your services?
While our integrative approach may not be covered by traditional insurance, we provide comprehensive documentation to support insurance submissions and HSA/FSA reimbursement. Our clinical reports include diagnostic codes, medical necessity justification, and detailed treatment rationale to maximize reimbursement potential.
Do you accept Health Savings Accounts or Flexible Spending Accounts?
Yes, our services typically qualify as eligible medical expenses for HSA and FSA reimbursement. We provide detailed documentation including receipts, clinical summaries, and medical necessity justification to support your account submissions and tax documentation requirements.
Technical and Access Questions
How do I access my patient portal and laboratory results?
You receive login credentials for both Genova Diagnostics and Rupa Health patient portals following test completion. These secure systems provide access to detailed laboratory results, test interpretation guides, and secure messaging capabilities with our clinical team. Technical support is available for portal access assistance.
Is telehealth consultation as effective as in-person visits?
Our HIPAA-compliant telehealth platform through VSee enables comprehensive clinical evaluation comparable to in-person consultation. Telehealth is particularly effective for initial consultations, results review, and follow-up monitoring. Complex cases or those requiring physical examination may benefit from in-person evaluation when feasible.
What if I live outside the United States?
We provide international consultation services and can coordinate diagnostic testing in many countries through our laboratory network. International patients may arrange care through our Israel office or via telehealth consultation. Shipping and customs requirements for medical nutrition vary by country and are addressed individually.
Emergency and Safety Questions
What should I do if I experience adverse reactions to medical nutrition?
Discontinue use immediately and contact our clinical team through our emergency contact system. Our healthcare providers are available for urgent consultation regarding any adverse reactions or clinical concerns. We maintain systematic protocols for adverse event monitoring and reporting throughout treatment.
Are there any contraindications or drug interactions I should know about?
Our clinical team conducts comprehensive medication and supplement review during your initial consultation to identify potential interactions. We screen for contraindications prior to prescribing medical nutrition and provide detailed interaction information with your formulation. Always inform us of any medication changes during treatment.
How do I contact you for urgent clinical questions?
Active patients receive emergency contact information for urgent clinical concerns requiring immediate healthcare provider consultation. Our patient services team is available during business hours for non-urgent questions, with clinical team access for medical concerns requiring licensed provider evaluation.
Patient Services Contact Information
- Phone: +1 (555) 123-4567
- Email : patients@innovation1bio.com
- Emergency Consultation: Provided to active patients
- Patient Portal: Secure messaging system
All medical nutrition protocols require healthcare provider supervision as mandated by FDA regulations. Diagnostic testing requires licensed provider authorization. Our services maintain full compliance with healthcare privacy regulations and professional licensing requirements.